Effective date: October 8, 2026
These Terms and Conditions and Rental Agreement ("Terms") cover your Leave Love Here audio guestbook booking, equipment rental and recording services. Together with your accepted booking confirmation, they form your rental agreement with LLH. Your confirmation identifies the equipment, event date, delivery details and agreed price.
The provider is Leave Love Here LLC, doing business as Leave Love Here ("LLH," "we," "us" or "our"). Contact: hello@leavelovehere.com. Mailing address: 1032 E Brandon Blvd #1043, Brandon, FL 33511.
1 Your agreement with LLH
"You" means the customer identified in the booking. You must be at least 18, legally able to enter this agreement, and authorized to act for any business or other person you represent. If you book for someone else's event, you must make the relevant instructions and recording responsibilities available to the event host.
You accept these Terms through an affirmative acceptance at checkout or another agreed written acceptance. A booking becomes confirmed when the required payment succeeds and LLH issues its booking confirmation. An availability check, unfinished checkout or unaccepted quote does not reserve equipment. Tell us promptly about an error in your confirmation.
Your agreement consists of these Terms, the accepted booking confirmation and any later written change agreed by both parties. An expressly agreed booking-specific term controls over a conflicting general term. A packing list or condition record identifies what was supplied; it does not introduce additional fees. Changes to our website or Terms do not change an already accepted booking without your agreement.
2 Equipment services and payment
A "kit" means one rented audio guestbook phone and its supplied accessories. The selected equipment and quantity are shown in your confirmation. The standard package includes the rental, standard shipping both ways within the contiguous United States, preparation of recoverable guest recordings and the gallery access described below. Any additional products, services or shipping charges must be disclosed before you agree to pay them.
Full payment is due at booking unless LLH expressly agrees otherwise in writing. Prices are in U.S. dollars. The accepted booking price controls; later price changes do not increase it. If an obvious pricing or availability error prevents us from accepting a proposed booking, we will explain it and return any payment taken for that unaccepted booking. We will not substitute a materially different phone or package without your agreement.
Equipment remains LLH's property. Payment for the rental or for missing equipment does not by itself transfer ownership. Additional charges must be authorized by this agreement or separately agreed with you. We explain equipment charges before requesting payment; accepting these Terms alone does not authorize unlimited charges to a stored payment method.
3 Cancellations and event changes
Email hello@leavelovehere.com with your order number to cancel. If your cancellation reaches us before the kit is handed to the carrier, we refund the cancelled booking in full. Creating a shipping label does not count as shipment. After carrier handover, customer cancellations are nonrefundable and you must still return the complete kit. For separately shipped kits, the rule applies to each cancelled kit according to its shipment status. Refunds required by law or due for LLH's failure under Section 10 remain available.
Request a date change by email. It depends on availability and takes effect only when we confirm the revised booking in writing. We will disclose any price difference before you agree. A date change does not reverse the fact that a kit has already shipped for cancellation purposes. If we cannot accommodate the change, the original booking remains in place unless you cancel it.
Cancellation of your event because of weather, illness, venue problems or another circumstance outside your control follows the same policy unless we agree otherwise or applicable law requires a different result. Early return or choosing not to use a working kit does not create a refund entitlement beyond this cancellation policy. LLH's own inability to provide the service is addressed separately in Section 10.
4 Delivery and receiving your kit
We aim to ship at least 14 calendar days before your event, for arrival about one week ahead. These are planning targets. Any different agreed timing will appear in your confirmation or a written update. Contact us promptly if tracking shows a problem or the kit has not arrived as expected so we can try to resolve it before the event.
Provide a complete, accurate delivery address and arrange for someone to receive the parcel safely. Check any venue or hotel delivery arrangements yourself and tell us about relevant restrictions. We cannot guarantee an address change after shipment. If you request a reroute or extra shipment, we will disclose any additional cost and obtain your agreement before incurring it.
Where a wrong address, refusal of delivery or failure to make agreed receiving arrangements causes a delivery problem, we will reasonably assist you. We are not responsible for the part of a delay or missed event caused by that customer error. This does not excuse an independent failure by LLH or the carrier, or remove remedies unrelated to the error. If LLH or our authorized carrier fails to deliver as agreed, Section 10 applies.
Open the kit, check its contents and test a recording when it arrives. Follow the instructions to prepare the greeting and contact us promptly about missing items, visible damage or a fault. Failure to report immediately does not waive rights that cannot lawfully be waived, but delaying a report may limit the help available before the event.
5 Rental period and permitted use
The rental is for the event date or dates in your confirmation, with early delivery for setup and testing and time afterward to return the kit. Early arrival does not include additional events. Obtain our written agreement before using the kit for another event, extending use or transferring the booking. Availability and any agreed price difference will be confirmed before a change takes effect.
Guests may use the phone in the ordinary way at the booked event. You remain responsible for its reasonable care while it is with you, the event host, guests or others you permit to handle it. Do not sell, pledge, subrent or otherwise dispose of the kit, or lend it for an unrelated event without our agreement.
Follow the supplied setup, charging, operating and packing instructions. Place the phone on a stable surface, keep it dry and protect it from excessive heat, rough handling and avoidable damage. Choose a location where guests can speak without excessive background noise. Do not open the housing, alter the equipment, erase recordings or attempt repairs. Stop using a damaged or unsafe unit and contact us.
6 Returns and responsibility in transit
Hand the complete kit to the carrier named on the prepaid return label within three business days after the event, unless a different deadline is agreed in writing. For an approved multi-day event, count from its final day. Business days exclude Saturdays, Sundays and U.S. federal holidays. This is the deadline for carrier handover, not for arrival at LLH.
Use the original protective packaging, return the supplied accessories, follow the packing instructions and attach the prepaid label. Keep a dated carrier receipt until we confirm receipt. Contact us before the deadline if packaging or the label is missing, the carrier cannot accept the parcel, or you need more time. An extension must be agreed; sending a request alone does not extend the rental.
LLH handles ordinary loss or delay in transit with our authorized carrier. On return, your custody ends when you hand over the correctly packed, complete kit using our label. You remain responsible to the extent inadequate packing or an unauthorized shipping method causes a loss. A receipt or other reliable evidence can establish handover if tracking is incomplete. Carrier delay after timely handover is not a late return by you.
After a post-shipment cancellation, contact us to arrange return. The return duty continues even if the event is cancelled, you do not use the kit, or there is a payment dispute. There is no automatic daily late fee; an unreturned kit may be handled under Sections 7 and 13.
7 Damage, loss and missing equipment
Normal wear, pre-existing damage and equipment faults you did not cause are not chargeable. You are responsible for loss while the kit is in your care and damage caused by misuse or lack of reasonable care, including by people you allow to handle it. The carrier protections in Section 6 still apply.
If the phone is lost, not returned or damaged beyond repair, the replacement charge is $349 per kit. For repairable damage or missing accessories, we charge reasonable repair or replacement costs. Total equipment charges cannot exceed $349 per kit. We do not add a separate lost-rental, collection or late-return surcharge to that equipment assessment.
We will explain the issue and provide available supporting details, such as photographs, the packing list or a repair estimate, before requesting payment. You may send relevant information or dispute the assessment by email. We will consider your response in good faith. A late parcel or tracking gap alone is not treated as proof that the kit is permanently lost.
We will credit amounts already recovered for the same equipment loss, including relevant carrier or insurance payments. If a kit charged as missing is subsequently recovered, we will adjust the charge to reflect the remaining damage or missing items. We will not withhold safely recovered event recordings solely to collect an equipment charge.
8 Recording permissions and lawful content
Before guests record, the event host must make clear that their messages will be recorded, processed by LLH and delivered to the event host through the customer or another authorized recipient. Participation must be voluntary. Use the supplied notice or instructions and obtain any additional consent required for the event and recording location, including parental or guardian permission where required. Your booking acceptance does not give consent on behalf of every guest.
Do not use the phone for hidden surveillance or deliberately recording private conversations without permission. Do not use the service unlawfully or to threaten, exploit or harass another person. Make sure you have permission to supply a greeting, music or other content and to request its use in the service. Avoid asking guests to provide payment details, identification numbers or other unnecessary sensitive information.
You are responsible for your own publication or sharing of recordings and for respecting the rights of the people recorded and other rights holders. LLH remains responsible for its own recording and privacy obligations. Both parties will reasonably cooperate with a valid concern from a recorded person.
9 Preparing, accessing and using recordings
After receiving the returned kit, we prepare the recoverable messages for listening and downloading. This includes organizing files, balancing volume and reducing distracting noise where reasonably possible. Authorized people may listen while preparing the files or providing support. We cannot guarantee a particular number of messages, studio quality or recovery of speech that was not recorded or is overwhelmed by noise.
Your recordings will be available through a private gallery within three calendar days after we receive the returned kit. Gallery access lasts 180 days from the email notifying you that it is ready, subject to valid privacy requests or legally required removal. Download and back up your copies during that period. Downloaded files are yours to keep, subject to the rights of the people recorded.
The gallery is delivered to the customer or a recipient the customer authorizes. When booking for another host, you must have that host's permission to receive the files or name another recipient. Treat the link and any access credentials as private. Anyone you share access with may be able to listen, download or make further copies. Tell us promptly if the wrong person receives access or files appear missing, incorrect or inaccessible. We will investigate and attempt correction where the issue is ours.
You and your guests retain your existing rights in the messages. You grant LLH only the permission you have authority to grant to receive, copy, prepare, temporarily store and deliver the recordings for the booked service and related support. Necessary providers may process them for those purposes. LLH does not claim ownership of guest messages. To the extent our preparation creates additional rights in the delivered files, you may keep, copy, edit and share those files without an LLH attribution requirement, subject to other people's rights.
Any use of identifiable recordings in LLH advertising requires separate permission from the necessary rights holders and participants. Booking does not grant that permission. Our separate Privacy Policy explains the handling and retention of personal information and recordings. Gallery access is not a promise of permanent storage, and LLH cannot retrieve copies independently downloaded or shared by others.
10 Service problems and refunds
Contact us promptly about a delivery, equipment or recording problem so we can try to help. If LLH or our authorized carrier cannot provide a usable phone for your booked event, you may accept an available, timely replacement or receive a refund of the full amount paid for the affected rental package and related extras we did not provide. You do not have to accept a credit instead of that refund. Section 3's cancellation restriction does not apply to this remedy.
If correct use produces no deliverable event recordings because of our equipment, our handling of the files or loss during a correctly packed return using our carrier label, we refund the full amount paid for the affected rental package and related extras we cannot provide. For a partial failure attributable to LLH, we will attempt correction or recovery and provide a reasonable proportionate refund for service we cannot deliver. We will address a material gallery-access failure caused by us by restoring the lost access period or providing an appropriate refund if restoration is not possible.
Outside the cancellation policy, no ordinary refund is due merely because guests did not participate, you chose not to use a working kit, or normal event noise affected sound quality. Customer-caused delivery or setup problems are assessed according to their actual effect; they do not excuse unrelated LLH failures. These terms do not reduce any greater remedy required by applicable law.
Refunds are returned to the original payment method unless another lawful method is necessary and agreed. Payment-provider posting times may vary. Weather, carrier disruption or other circumstances outside reasonable control may require cooperation or rescheduling, but do not remove a refund expressly due under this agreement.
11 Website materials and communications
LLH's brand, website design, photographs, sample recordings, instructions and other pre-existing materials belong to LLH or their respective owners. You may use supplied instructions and signage for the booked service. Purchasing a rental does not grant a right to commercially reuse our website content or someone else's sample recording. This does not restrict your rights in your delivered event files under Section 9.
Do not interfere with the website or booking system, introduce malicious software, impersonate another customer or access another person's booking or recordings without permission. Nothing in these Terms prohibits lawful criticism, reviews or complaints about LLH.
We use the contact details you provide for booking confirmations, shipping information, support and gallery delivery. Keep them current and check your messages around delivery and return. The agreement and routine records may be accepted and supplied electronically as permitted by law. Accepting the rental is not consent to optional marketing. Our Privacy Policy explains how we handle contact, booking and technical information.
12 Liability and claims by others
We recognize that recordings may be irreplaceable, but cannot guarantee against every equipment or file failure. To the extent permitted by law, LLH's total liability arising from an affected booking is limited to the total amount paid for it. To the extent permitted by law, LLH is not liable for indirect or consequential loss, such as lost business profit or costs of recreating an event.
These limits do not exclude liability for fraud, intentional misconduct, gross negligence or personal injury caused by negligence. They do not override mandatory consumer rights, legal recording, privacy or security duties, or our express refund and service promises. Any limit that cannot lawfully apply is restricted to the extent the law permits.
For a third-party claim against LLH caused by your unlawful recording, content you supplied without permission, your unlawful publication or your negligent misuse of the kit, you are responsible only to the extent of your own legally established fault and the resulting reasonable loss. You are not responsible for LLH's own fault or failure to meet its legal duties. LLH must notify you promptly, reasonably cooperate with the response and obtain your agreement before a settlement imposes an obligation on you. This clause does not increase the equipment-charge cap for the same equipment loss.
13 Material breach and ending the rental
Material nonpayment, deliberately false booking information, unsafe or unlawful use, unauthorized transfer or failure to return the kit may justify suspending affected services, refusing an extension, ending the rental or requesting return. We will explain the issue and allow a reasonable opportunity to correct it where practicable. Immediate action may be necessary to stop unsafe or unlawful conduct or unauthorized access to recordings.
After a valid return request, stop using the kit and arrange prompt, safe return with us. Ending the rental does not cancel an existing return duty or an amount lawfully due. LLH may seek payment or return through lawful means. A late return or payment dispute is not automatically treated as theft. This section creates no new fee, removes no applicable refund right and does not permit duplicate recovery or charges above the equipment cap in Section 7.
14 Other terms and contact
This agreement contains the parties' agreed terms for the booking. Any change to an accepted booking must be agreed by both parties in writing, including by email. A later version of these Terms may apply to a future booking when accepted with that booking. A one-time courtesy, extension or decision not to enforce a provision does not waive that provision for a later situation.
You may not transfer the agreement to another customer without LLH's written agreement. LLH may transfer it with a sale or reorganization of the business only if the successor assumes our obligations for your accepted booking. If a provision is unenforceable, the remaining agreement continues to the extent lawful. Terms concerning return, payment, recording rights, privacy and disputes continue as needed after the rental ends.
Governing Law & Forum Selection
This Agreement shall be governed by, and construed in accordance with, the laws of the State of Florida, without regard to its conflict of law principles. Any legal action, suit, or proceeding arising out of or relating to this Agreement or our services must be instituted exclusively in the state or federal courts located in Pasco County, Florida. Each party irrevocably submits to the personal jurisdiction of such courts. Contact hello@leavelovehere.com with your order number so we can try to resolve a concern. Informal discussions do not prevent you from using available legal remedies or shorten legal deadlines.
Formal notices may be sent to LLH at the email or mailing address above, subject to any delivery method required by law. Keep a copy of the accepted Terms, your booking confirmation and agreed changes for your records.